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Frequently Asked Questions
What counts as "spend"?
The total monthly spend of AdWords accounts connected to Opteo. For example, If you connected two accounts with each spending $10,000 per month, your total Opteo "spend" would be $20,000.
Does Opteo support AdWords MCCs?
Yes. You can connect any combination of MCCs and accounts to Opteo. You can then choose which accounts or MCCs to activate in order to determine your "spend".
Is my data secure?
We take data security extremely seriously. Rest assured, your data is safe and secure. If you're worried about our team discovering your top secret AdWords strategy, we'd be happy to sign your NDA.
Do you support my language?
Most likely! Opteo is largely data-driven and language-independent. We don't support languages with double-width characters (like Japanese), or languages that read right-to-left (like Arabic).
Will my clients know I'm using Opteo?
No. Your clients will not be notified of your connection to Opteo. Changes made via Opteo will show up in their AdWords change history as coming from the email address associated with your MCC.
Does Opteo support AdWords Express?
No. The Express version of AdWords does not support the API operations needed for Opteo to work properly — we can detect the improvements to be made, but not implement them.
What happens if I exceed my plan?
Nothing bad – we’ll be in touch to make sure you’re on the right plan.
What's your refund policy?
We're confident in our product, but we understand that it may not be right for everyone. If you're dissatisfied for any reason, we'll refund your most recent invoice.
Do you offer annual billing?
We offer a two-month discount on accounts billed yearly. If you're interested, or would like a plan tailored to meet your needs, please email us at support@opteo.com.
Do you offer a discount for Google Grants clients?
Yes! We support Google Grants clients on a case-by-case basis. Talk to us on Support using the chat bubble in the bottom right corner of your screen, and we'll set you up with a discount.
Can't find the answer you're looking for? Contact our Support team.
About Opteo
Headquartered in London, our team is composed of passionate AdWords experts, developers and designers. We strive to provide the edge Adwords agencies need to be successful.
Contact Us
We're available to answer questions and provide technical assistance from Monday to Friday (09:00 to 18:00 GMT). Contact support using the chat box below, or email support@opteo.com.
Resources
We regularly post articles, guides and tutorials covering Adwords strategy, Opteo tips, and plenty of other interesting things. Visit our blog or the Opteo Adwords Knowledgebase to learn more. We also maintain a NodeJS client library for the Google Ads API.
Company Info
Opteo Ltd, 3 Southwark St, 2nd floor,
London SE1 1RQ, UK
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Company: 08590289 — VAT: GB186339768
Partners
For enquiries relating to Opteo, potential partnerships or other business related enquiries, send an email to support@opteo.com or call us on 020 3950 6249.
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