Agent says "This conversation has an outstanding approval"
Agent has proposed a change and is waiting for you. The message box says Approve or Cancel to continue until you answer. Click the message at the bottom of the conversation to jump to the card, then click Approve to push the change or Cancel to skip it.
Agent isn't giving useful answers on a new ad account
Agent works from your performance history. A brand-new ad account may not have enough data yet, especially for broad questions. Come back once the ad account has a few weeks of history, or ask about something specific, like its settings or ads.
Agent says GA4 isn't connected
Agent reads GA4 from the ad account's Settings or from its account group. If it still says no GA4 property is connected, the connection is usually unfinished: Opteo shows GA4 as connected once you've signed in with Google, even if you never chose a property and data stream.
Open the Google Analytics section, in the ad account's Settings or in the account group's settings from the Account Centre.
Click Disconnect.
Click Connect Analytics and choose the Google account that has access to your GA4 property.
Select a GA4 property and a data stream, then confirm.
Start a new conversation and ask again. An older conversation can keep using what it saw before.
For the full guide, see Connecting Google Analytics (GA4).
"You have reached your usage limit for this billing period"
You've used your Agent allowance for this billing period. You can see when it resets in your Agent settings. To keep going sooner, upgrade your plan on the Billing and Invoices page.
A file won't upload
Check the file type. Agent takes PNG, JPG, GIF, WebP, MP4, MOV, PDF, XLSX, XLS, CSV, JSON and TXT.
Each message can carry up to 36MB of files in total. For a big video, share a public link instead.
Empty files can't be uploaded.
Agent won't change a different ad account
Agent only changes the ad account the conversation belongs to. Switch to the other ad account at the top of the sidebar and start a new conversation there.
Still stuck?
Get in touch with our support team and tell us what you asked and what happened.