If your Microsoft Ads account won't connect to Opteo, it's usually one of two things. Both are easy to sort.
Check you picked the right sign-in
When you click Import Account on the Microsoft Ads tab, Opteo asks how you sign in. Pick the way you normally log in to Microsoft Ads:
Sign in with Microsoft if you use a Microsoft email and password
Sign in with Google if you use your Google account
Your organisation might be blocking it
If your company manages your Microsoft login, it might not let you connect apps like Opteo yourself. Not to worry, there are a couple of ways around this. You'll just need to ask whoever looks after your organisation's Microsoft settings (usually your IT team). You can send them this article.
Option 1: Approve Opteo (the quickest)
This lets your team use Opteo without changing any other settings.
In the Microsoft Entra admin centre, click Enterprise apps, then search for Opteo and click it.
Click Permissions, then Grant admin consent for your organisation, and confirm.
Option 2: Let people approve apps themselves
In the Microsoft Entra admin centre, click Enterprise apps, then Consent and permissions.
In User consent settings, choose an option that lets people approve apps, then click Save.
Once that's done, go back to Opteo and click Import Account again. Still stuck? Message us from the chat bubble in Opteo and we'll help.