The Active Issues tab is where you’ll see any current problems detected across your ad accounts.
Each row represents a specific issue, with key details to help you understand what’s wrong and where it’s happening.
Viewing issues
Open the Issues tab from the left-hand menu.
Make sure the Active tab is selected.
Each issue row shows the issue name, affected account or campaign, date first detected, and last check time.
Sorting and filtering
Use the Sort drop-down at the top right to organise issues by priority, type, or date raised.
Use the Filter drop-down to show or hide certain categories, such as broken links or disapproved ads.
Combine both tools to focus on specific problem types or urgent issues.
Opening and reviewing an issue
Click an issue to open its details.
You’ll see a short summary, where it appears in the account, and when it was last checked.
Review any contextual data, such as the affected campaign or ad group.
If the problem is already fixed, click Recheck to confirm.
If it’s not relevant, click Ignore to move it to the Ignored tab.
Rechecking and resolving
When you click Recheck, Opteo will verify whether the issue still exists.
If resolved, it automatically moves to the Resolved tab.
If the problem persists, it stays active until fixed.
Assigning responsibility
Use the Assign drop-down in the issue row to allocate the issue to a team member.
Assigned issues show the owner’s name, helping the team track who’s responsible.
