Mute alerts for a specific ad account
If you manage more than one ad account and want to stop receiving alerts for a particular one:
Open the ad account in Opteo
Click Settings (top right)
Scroll to Alert Settings
Mute email alerts, Slack alerts, or both
Click Update Settings to save
Muting Slack alerts this way applies to all team members — check with your team before doing this. Muting email alerts only affects you; other team members continue to receive them for that account.
Mute a type of alert in email
There are six alert types in Opteo: Unexpected Changes, Zero Impressions, Zero Conversions, Budget, Performance Records, and New Improvements. To stop receiving a specific type by email:
Click your avatar at the bottom left of the app
Go to Account Settings
Scroll to Email Preferences
Turn off the alert types you don’t want to receive
Email preferences only affect your own inbox. Other team members manage their own email alerts.
Mute a type of alert in Slack
To stop a specific alert type appearing in Slack:
Click your avatar at the bottom left of the app
Go to Team Management
Turn off the alert types you don’t want in Slack
Slack alerts are a team-level setting, so this applies to your whole team.